Telkomsel says it received TM Forum's Autonomous Network Level 4 alpha validation
The operator claims it is the first in Indonesia and third in Southeast Asia to reach the alpha validation tier, citing AI-driven network monitoring that cut outage duration up to threefold.
Telkomsel said it received Autonomous Network Level 4 (ANL-4) alpha validation from TM Forum, positioning it as the first Indonesian operator and third in Southeast Asia at that tier, with the milestone recognized at the CNN Indonesia Awards where it won the AI-native network category. The validation covers its 'NPS Improvement with AI for Autonomous (TAZ)' solution, which the operator says enables automated network monitoring and earlier fault prediction, claiming outage durations cut up to threefold and over 40% faster incident response.
The company reported a network of around 302,600 base stations, including 247,700 4G sites covering more than 97% of the population, and 5G in over 100 cities via 6,380 sites as of end-September 2026. The claims are vendor-reported, and 'alpha validation' is an early validation tier rather than full ANL-4 certification — an important distinction when comparing operator automation claims. The broader signal is that Indonesia's largest operator is formally measuring itself against the industry's autonomous-network scale, a direction competitors are pursuing through their own automation programs, and which progressively shifts operator spending from manual network operations toward data pipelines and systems integration.