AT&T and Amdocs Sign Eight-Year Agreement for Agentic AI Operations

AT&T and Amdocs have signed an eight-year agreement to modernize the carrier's business and customer operations using agentic artificial intelligence, combining the Amdocs aOS platform with AT&T's AI-enabled framework. The companies described a one delivery team operating model intended to accelerate delivery across mission-critical systems. Amdocs stated that the arrangement is expected to reduce operating costs; this projection is a vendor claim.

On the same date, Globe Telecom of the Philippines announced an expansion of its collaboration with Amdocs covering the aOS platform, according to the vendor's announcements.

The agreements reflect a shift among major telecommunications operators toward agentic AI in back-office and customer-facing operations. In its third-quarter 2026 results published on 6 November, TELUS also reported increased prioritization of core telecom and AI infrastructure spending.